Terms of Use

These Terms of Use are an agreement between you and Batait, Barrio San Antonio Elgezabal 35, Bajo D, 48340 Amorebieta, Biscay, Spain, info@bataitnow.com ("Batait", "we").

By creating an account, listing an item, proposing or accepting an exchange, or using Bata Credits, you accept these Terms and our Privacy Policy. If you do not agree, do not use the platform. Nothing in these Terms limits any right that the law does not allow to be limited, including your rights as a consumer.

• You must be at least 16 years old and legally able to enter into contracts in your country.
• You must give accurate account information and keep it up to date.
• Identity verification is required before you can list an item, propose or accept an exchange, or buy with Bata Credits. You must submit a valid government ID, which our software screens and our team reviews when necessary.
• Verification documents are deleted within the period stated in our Privacy Policy.
• If your verification is flagged as unverifiable, you cannot list or trade until you send a valid document. You can ask someone to review the decision by emailing info@bataitnow.com.
• Business accounts must represent a registered business. We collect the business name, address, contact details, tax number, and trade register details, and you must keep them accurate. We may show other users whether a seller is a business or a private person.

• You are responsible for all activity under your account and for keeping your password secure.
• You may not transfer, sell, or share your account or your Bata Credit balance with another person.
• One account per person. A business account may list inventory under that business.

Each listing shows whether the other party is a private person or a business. Consumer protection rules about purchases from businesses, such as legal guarantees, apply only when you deal with a business and only as the law provides. An exchange between two private individuals is an agreement between them.

You may only list durable physical goods that you own and are authorised to trade. You must describe items truthfully, including condition, year of manufacture, and known defects.

• Prohibited: weapons, illegal goods, counterfeit items, perishables, hazardous materials, regulated substances, and anything you do not have the right to trade.
• Listings are subject to a cap for non-Premium members.
• Estimated values may be AI-assisted, but the seller remains responsible for an honest price.
• Photos must be real photographs of the actual item, taken by you. AI-generated images, stock or catalogue photos, and screenshots are prohibited and are rejected by our automated photo screening before a listing is published.
• Duplicate listings are blocked. You may not relist the same item under a different title or reuse photos from an active listing.

Reporting illegal content: to report a listing, user, or message you believe is illegal, use the report button on the item page or write to info@bataitnow.com with the item, the reason, and your contact details. We review each report and tell you our decision.

• Bata Credits are an internal platform unit used to facilitate exchanges and direct purchases. They are not money, are not a financial instrument, and have no cash value outside the platform.
• Credits are created and moved through an audited ledger. Your authoritative balance is in your Wallet.
• Credits you buy with money do not expire. Credits you earn expire if your account has no activity for 24 months, and bonus credits expire 12 months after they are granted. We warn you by email at least 60 and 30 days before credits expire. If you close your account, we refund unused credits you paid for to your original payment method within 14 days, after deducting any amounts you owe us. Earned and bonus credits are cancelled when you close your account, and we tell you before you confirm.
• Fees: transaction and service fees apply and are shown to you before you confirm. Premium members receive discounted fees. Fees are non-refundable once a transaction is completed, without affecting your legal rights.
• Escrow: an exchange may require an escrow deposit, held by our payment provider (Base44 Payments) and not by Batait. It is released when delivery is confirmed. It may be forfeited or adjusted only after a dispute is decided against you, with a written reason, and in an amount that is proportionate to the harm.

• An exchange is a binding agreement between the two parties once both confirm. If you back out after both have confirmed, a penalty may apply. The penalty is shown before you confirm and is limited to the escrow deposit or another stated amount.
• Items are verified by our courier at pickup. If an item does not match its listing, the exchange is paused or cancelled, and credits or escrow are returned.
• You receive delivery notifications as items move through the shipping stages. You must confirm receipt promptly once an item is delivered.

• Disputes: if something goes wrong, file a dispute with evidence on the Disputes page. Our moderators review it and may issue refunds, credit deductions, escrow adjustments, or account penalties.
• How we enforce these Terms: we use automated checks (photo screening, duplicate detection, and identity document screening) and human moderators. We may remove or restrict a listing, restrict features, or suspend an account that breaks these Terms or the law.
• Reasons and appeals: when we restrict content or an account, we tell you what we did and why, and how to appeal. You can appeal free of charge for at least six months by writing to info@bataitnow.com. A person decides on the appeal.
• Repeated violations: we warn you first. Repeated or serious violations may lead to suspension or a permanent ban.
• Out-of-court settlement: you may also use an out-of-court dispute settlement body if one applies to you.

• Premium membership is a recurring subscription billed through Base44 Payments. On mobile apps, it may be billed through Apple or Google. The price, billing period, and renewal date are shown before you subscribe.
• It renews automatically until you cancel in your Wallet. Cancelling stops future charges, and you keep Premium until the end of the period you paid for.
• Right to withdraw: if you are a consumer in the EU, you have 14 days from subscribing to withdraw without giving a reason. If you ask us to start the service during that time, you pay a proportionate amount for what you used.
• We give at least 30 days' notice of any price change, and you can cancel before it takes effect.
• Direct item purchases with Bata Credits are available to Premium members and are separate from the subscription payment.

The assistant uses AI to answer questions. Its replies can be wrong, so check anything important. It does not decide on listings, exchanges, or bans. Please do not share sensitive information with it. See the Privacy Policy for how conversations are handled.

You may invite new users with your referral link. Referral bonuses are credited only when a referred user completes a qualifying first exchange. We may change or end referral rewards with notice, and we may cancel bonuses obtained through abuse or fraud.

You keep ownership of the content you post (photos and descriptions). You give Batait a non-exclusive, worldwide, free license to display it for the purpose of running the marketplace. The license ends when you delete the content or your account, except where we must keep it by law. You must not post content that infringes the rights of others. The Batait name, logo, and platform design belong to us.

• Batait is a marketplace facilitator. We are not a party to exchanges between users and do not guarantee the quality, safety, or legality of the items traded.
• Nothing in these Terms excludes or limits our liability for death or personal injury, for fraud, for intentional or grossly negligent acts, or for anything the law does not allow us to limit, including consumer rights.
• Subject to that, our liability for a disputed exchange is limited to the value of that exchange. We are not liable for indirect or consequential damages.
• You agree to act in good faith toward other traders.

You can close your account from the Privacy Center. We may suspend or end your access if you seriously or repeatedly breach these Terms or the law, and we will give you the reasons, as described in section 8. For business users, we give at least 30 days' notice before ending access, unless the breach is serious or the law requires faster action. Credits and open exchanges are settled under sections 6 and 7 before closure, and you remain responsible for any pending obligations.

We may update these Terms as the platform changes. We will tell you about material changes in the app or by email at least 30 days before they take effect (at least 15 days for business users). You can close your account before the changes apply. If you keep using Batait after they take effect, you accept the updated Terms.

These Terms are governed by Spanish law. If you are a consumer, you keep the mandatory protections of the country where you live, and you may bring a claim in the courts of that country. For business users, the courts of Bilbao have jurisdiction, unless the law says otherwise.

For questions, complaints, appeals, or reports: info@bataitnow.com